Support & ticketing, in European hands.
3 products in this category. What is judged is the jurisdiction of the parent company, not where the servers stand.
OTOBODE
An ITSM tool from the OTRS lineage with a CMDB and ITIL processes, for shops with formal operations.
EU / EEASolidEffort: LargeOpen sourceSelf-hostableotobo.de Replaces: ServiceNow · Zendesk
ZammadDE
A Berlin helpdesk with email, phone, chat and a knowledge base, open source and runnable inside your own network.
EU / EEAProvenEffort: MediumOpen sourceSelf-hostablezammad.com Replaces: Zendesk · Freshdesk · ServiceNow
ChatwootIN
An open replacement for Intercom with a chat widget, shared inbox and messenger channels.
OtherSolidEffort: SmallOpen sourceSelf-hostableCatchThe company sits in India and the US. Self-hosted in the EU, the data stays with you.
www.chatwoot.com Replaces: Intercom · Zendesk
Every field, filter and catch lives in the full directory. Not a recommendation and not a review. A list with evidence, so you can draw up a shortlist. Ownership and headquarters change — verify whatever matters to you before you sign.
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